Here we go again...

September 18, 2007:

• Bill from Calgary called back. He is in the Collections Centre
• Questions raised to him were:
• Why are we receiving a Final Notice when we didn’t receive any other letters?
• Bill advised that we would’ve gotten it on our prior bill at 30 days and the 60 days was for the April non-payment bill
• Advised him that we didn’t get an April bill and the issue was already escalated. As well, if the letter is for a 60 days in arrears, why did we receive it in September? 60 days from April is June. Letter was printed September 8 and was mailed on September 10, 2007
• Bill advised that he does not know what the problem is as it's a billing problem, not a collection problem
• Also advised him that we were experiencing issues with Enmax not billing us (even though we asked them many times over) and we were on a payment plan. Had he read the file completely as we had requested prior to contacting us, he would have known that we didn’t have a bill in April but still made a payment on May 1, 2007 for $300 after our phone conversation with Ed Isidro
• As well, with us not receiving continuous billing, we were not sure which month we were paying and what was in arrears or not; however, payment arrangements were made with no penalty or disconnect
• What does a credit rating of 2 mean? What are the rating numbers and its corresponding descriptions?
• Bill advised that our credit rating has been restored to “excellent” which is a 1 but did not answer our question of what does the rating numbers correspond to
• We would like to know if this has hit Toby’s credit bureau report but didn’t receive any answers
• What does the Status Code “A” mean?
• Bill advised that “A” means active
• Can we get this in writing that our credit rating has been changed back and we are caught up on our bills and will not be disconnected?
• Sent Maria Gonzaga, Rob Mackin and Kevin Brown an update email explaining current issues with Enmax. Also sent copy of Final Notice Letter in pdf format.
• Asked if someone can contact us to answer our questions we had posed to Bill as we did not receive any satisfactory answers from him. We would like to know in writing:
• Indicate that our credit rating has indeed been restored with Enmax and what this credit rating number and its corresponding title is
• Indicate that by no means has this credit rating been reported to the credit bureau under Toby's name and if it has, what actions will Enmax be pursuing to rectify this error
• Indicate that as of September 7, 2007, our balance is $0.00 (we have caught up) and that there will be no disconnect
• Kevin Brown replied via email and advised that he has forwarded the email to the Executive Vice President’s Office
• Shelly Wolfe (403-219-2077) from Enmax Customer Advocacy called to advise that she had received the email which was forwarded to her by Rob Mackin and Maria Gonzaga. Shelly will look into it and reply via email tomorrow (September 19, 2007) morning