Wednesday, May 9, 2007

Seeing a light at the end of the tunnel...

May 9, 2007:
  • Maria called and faxed over spreadsheet with calculations
  • Walked through the spreadsheet and calculations of GST, etc. and found an error on one of the bills and it will be corrected in next billing cycle
  • Maria also set up monthly payments for us and will monitor our bills over the next couple of months to ensure that everything will go smoothly

Tuesday, May 8, 2007

Almost there...


May 8, 2007:

  • Kevin Brown contacted via email to follow-up on progress of inquiry
  • Advised him that it is ongoing
  • Kevin will follow-up again at a later date

Thursday, May 3, 2007

Much clearer...

May 3, 2007:
  • Maria faxed detailed breakdown of GST charges on account and we went through it together.
  • GST is calculated on a per line item and prior to any adjustments such as gas rebates
  • The $6.36 charge was after all rebates were calculated from the December 22/06 – January 18/07 bill; however, GST is calculated based on the charges prior to adjustments of gas rebates so the GST shows as $34.04
  • Maria did notice that we were charged twice on our latest bill (Bill date of April 27/07) in GST ($1.35) and other charges ($22.46). We should be receiving the bill sometime this week or next week
  • Will have those credited back to our account so we should see a credit of $23.81 on our next bill. As of the bill date of April 27/07, the balance is $851.03 which includes the credit of penalty charges of the last bill ($6.93) and another $50 credit. The credit of $23.81 will show up in the next bill.
  • Since we have made a payment of $300 on May 1, 2007, our bill should be $527.22 (which takes the $23.81) into consideration
  • Maria has also put a note on the account that the balance of $827.22 (without our $300 payment) on a 6 month repayment plan which works out to be $137.87/month. We will still be required to pay the current month’s charges in addition to the $137.87. If we want to continue to make $300 payments on top of our current bill, we would pay off the balance faster but if need be, the minimum payment to “catch up” is $138 + current month’s bill charges
  • Maria will follow-up in about a week to see if we have any other questions after we review the spreadsheet of the breakdown

Wednesday, May 2, 2007

Keeping us informed... finally - communication

May 2, 2007:

  • Maria emailed to advise that she is still working on the GST portion of the bills and would rather touchbase on May 3, 2007. This should provide her with more time to review the reports. Emailed her back to advise her that it was fine.

Tuesday, May 1, 2007

Promises, promises

May 1, 2007:

  • Waited to get a call back from Maria @ 11:00 am but no call was received
  • Sent email to Maria and cc’d Rob & Kevin @ 12:30 pm
  • Maria called at 12:40 pm and informed that the penalty has been removed. There was a correction to the system for penalty charges but our bill was printed prior to that so we were charged. It has been removed and going forward we shouldn’t be receiving any penalty charges. Still working on the GST issue. Advised that the GST is calculated by line item but it only takes into consideration the debit amounts and not the credit amounts. Maria has a meeting in the afternoon to discuss further and will call back either in the afternoon or first thing on Wednesday, May 2, 2007 morning
  • Advised Maria that we’ll be making a payment of $300 of the $575.66 bill today. Going forward we will be making $300 payments monthly until we are all caught up in the billing
  • Maria also advised that there will probably be another $50 credit to the account for the next bill to thank us for our patience while they sort through the billing system. Also advised that she will be monitoring our account for the next couple of months